Terms and Conditions 369vip – Your Complete Platform Usage Guide

Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and 369vip ("Platform", "We"). These Terms govern your use of all services, games, promotions, and content available on the 369vip website.

By registering an account, making your first deposit, or simply browsing the 369vip platform, you explicitly and unconditionally accept all Terms contained in this document. If you are registering on behalf of a company or organization, you also confirm that you have the authority to bind that entity to these Terms.

369vip reserves the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform after any changes constitutes your acceptance of the updated Terms.

Eligibility & Account Registration

To register and use the 369vip platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the registration date
• Not residing in a country or region where online gambling is fully prohibited under local law
• Has never had an account at 369vip closed or suspended previously due to a terms violation
• Registering under your own name and not on behalf of another person
• Not currently enrolled in a self-exclusion program or any recognized responsible gambling protection program

Each individual is only permitted to hold one (1) active account on the 369vip platform. Holding more than one account is a serious violation that may result in all associated accounts being closed and balances forfeited. 369vip uses advanced detection technology to identify duplicate accounts.

During registration, you are required to provide truthful, accurate, and complete information. 369vip reserves the right to request identity verification documents (KYC) at any time, including copies of your ID, proof of address, and other relevant documents. Failure to submit the requested documents within the specified timeframe may result in temporary suspension or permanent closure of your account.

Deposits, Withdrawals & Payments

369vip supports a variety of local Malaysia payment methods including FPX, digital wallets, and bank transfers. All deposits are processed instantly and credited to your account immediately upon verification by our system.

Regarding withdrawals, the following conditions apply:

• Withdrawals may only be made to a bank account or digital wallet registered in the same member's name
• Full KYC verification must be completed before the first withdrawal is processed
• Withdrawals are typically processed within 1 to 3 hours after the request is approved
• 369vip reserves the right to request additional documents for withdrawals exceeding certain limits as a security measure
• Bonus funds cannot be withdrawn directly and must first meet the required rollover conditions
• Withdrawals suspected of being linked to fraud or money laundering will be blocked and reported to the relevant authorities

Bonuses, Promotions & Special Offers

All bonuses and promotions offered by 369vip are subject to rollover requirements and the specific terms stated alongside each offer. The following general conditions apply to all bonus types:

• Each bonus may only be claimed once unless otherwise stated in the relevant offer
• Welcome bonuses are available to new members making their first deposit only
• Rollover requirements must be met within the specified validity period; expired bonuses will be forfeited automatically
• Some games may contribute at different rates toward meeting rollover requirements
• 369vip reserves the right to void any bonus if there is evidence of abuse, fraud, or system exploitation
• Multiple accounts claiming the same bonus are considered fraud and will be subject to strict action

Game & Wagering Rules

All games available on the 369vip platform operate using a Random Number Generator (RNG) certified by an independent auditing body. This ensures that every game outcome is random, fair, and cannot be manipulated by any party, including 369vip itself.

The general wagering rules applicable to all games on 369vip are as follows:

• Every bet that has been confirmed and accepted by the system is final and cannot be cancelled
• In the event of a technical disruption during an active game, 369vip will use system logs to determine the valid outcome
• Wins resulting from technical bugs or system errors are invalid and will not be paid out
• 369vip reserves the right to set minimum and maximum betting limits for each game
• The use of automation software, bots, or any other unauthorized methods to play is strictly prohibited

For live casino games, the dealer's decision is final, subject to video recording review in the event of a valid dispute.

Account Security & Privacy

You are solely responsible for maintaining the confidentiality of your 369vip account username and password. 369vip will not be held liable for any losses arising from unauthorized use of your account by a third party.

• Do not share your login credentials with anyone, including family members
• Use a strong and unique password that is not used for any other account
• Enable two-factor authentication (2FA) for added protection
• Contact customer support immediately if you suspect any unauthorized activity on your account
• Always log out of your account when using a shared device

369vip collects and processes your personal data in accordance with the Privacy Policy published separately. Your data will not be sold or shared with third parties without your consent, except as required by law or to operate the platform's services.

Member Conduct & Prohibited Actions

As a 369vip member, you agree not to engage in any of the following conduct while using the platform:

• Registering more than one account or using another person's identity
• Using automation software, bots, or artificial intelligence tools to gain an unfair advantage
• Conducting money laundering or suspicious financial activities through the platform
• Sharing bug exploitation strategies or system vulnerabilities with other users
• Using offensive language, threatening, or harassing support staff or other members
• Attempting to access restricted sections of the platform or interfering with system operations
• Providing false information during registration or the KYC process

Any violation of the above prohibitions may result in immediate suspension, permanent account closure, and where necessary, legal action by 369vip.

Account Closure & Termination

You may close your account at any time by contacting the 369vip customer support team. Before closure is processed, all valid cash balances (excluding bonuses that have not met rollover requirements) will be returned to you via your original payment method.

369vip reserves the right to close or suspend your account without prior notice in the following situations:

• Violation of any section of these Terms and Conditions
• Suspected or confirmed fraud, money laundering, or other illegal activity
• Account inactive for more than 12 consecutive months
• Requests from competent authorities
• Accessing the platform from a restricted or prohibited region

The decision to close an account due to a terms violation is final. However, you may submit a written appeal to our team and we will review your case fairly within 7 business days.

Liability Limits & Disclaimer

369vip provides this gaming platform on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or suitability of the platform for any particular purpose.

To the extent permitted by applicable law, 369vip shall not be liable for:

• Financial losses incurred while playing on the platform, including in-game losses
• Service disruptions caused by factors beyond our control, such as internet outages or third-party server issues
• Any indirect, consequential, or punitive losses arising from the use of the platform
• Content or actions of third parties associated with our platform

369vip's total liability to you under any circumstances shall not exceed the total amount you have deposited within the 30 days preceding the relevant claim.

Governing Law & Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where 369vip operates. Any dispute arising from or in connection with these Terms shall first be resolved through voluntary negotiation between both parties.

If resolution through negotiation fails within 30 days, the dispute may be referred to binding arbitration under mutually agreed arbitration rules. The arbitration decision is final and binding on both parties.

To submit any complaint or inquiry related to these terms, please contact the 369vip customer support team, available 24 hours a day, 7 days a week. We are committed to resolving every issue in a fair and transparent manner.